Cancellation / No-Show / Tardiness Policy
The Golden Belle Spa is continuously working towards providing our clients with the stellar service they deserve. In order to uphold the level of quality we adore giving our clients, we ask that you please familiarize yourself with and respect our Cancellation / No-Show / Tardiness Policy.
Appointment cancellations must be made at least 24 hr notice via email or voicemail: firstname.lastname@example.org / 646-935-9353. You can also cancel or reschedule via the link you received in your email confirmation as long as it is 24 hours in advance.
Late Cancellations (less than 24 hours notice) / No-Shows (no notice at all) will be charged a 50% fee of total services. Late Cancellation / No-Show fees are non-refundable and not available for use towards future purchases or payments. Clients who have pre-paid packages will forfeit their visit and as a courtesy will be offered the opportunity to purchase a replacement visit at 50% off during their next appointment. Clients who have Gift Cards / Gift Vouchers will lose 50% off the value of their spa credit.
Tardiness / Late Arrivals.
Appointments that arrive over 15 minutes late will be considered Late Cancellations and are automatically cancelled in our booking system. With time permitting, we will make our best efforts to accommodate your treatment though the service time may be affected. In the event of client tardiness, you are still responsible for 100% of the treatment service charge even though we may be unable to provide the full treatment service time.
As a courtesy we do our best to provide same day rescheduling, subject to availability. In the event that is not possible, a Late Cancellation / No-Show Fee will be charged.
Please note that if you do not receive a cancellation confirmation email, phone call or text, it is because we have not received your request to cancel or reschedule. In this rare case, please reach out to us again to confirm your request has been received.
Chronic Late Cancellations / No-Shows.
In the event a client has Late Cancelled or been a No-Show (or any combination of both) a total of 3 times, we will ask that the client provide 100% deposit on their services for all future appointments. Any Late Cancellations / No-Shows moving forward will incur a 100% fee. Clients without packages will be charged 100% of the service booked, clients with pre-paid packages will forfeit one visit on each service booked, and clients with Gift Cards / Gift Vouchers will forfeit 100% of their spa credit for the services booked.
Thanks For Understanding.
We truly appreciate your business and loyalty and are grateful for clients who are so understanding and respectful of our spa policies. We understand that things come up from time to time and always do our best to accommodate our clients as best we can. At the same time we must create a balance where all of our clients are receiving the quality of service and individual attention that we are incredibly proud to provide. Thank you for understanding that our goal is to respect the time that is set aside just for you as well as every single client we have the pleasure of working with.